Customer Complaints
At CP Electrical & Renewables Ltd, we are committed to providing a high standard of service. However, if you are unhappy with any aspect of your experience, we take complaints seriously and will do our best to resolve the issue as quickly and fairly as possible.
How to Make a Complaint
If you wish to make a complaint, please contact us using one of the following methods:
Email:
In Writing:
CP Electrical & Renewables Ltd
Penarth
Vale of Glamorgan
CF643QU
Please Include
To help us deal with your complaint efficiently, please provide:
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Your name and address
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A contact telephone number and/or email address
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Details of your complaint
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Any relevant reference or invoice number
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Photographs or supporting documents (if applicable)
What Happens Next
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We will acknowledge your complaint within 5 working days.
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We will investigate the matter thoroughly and aim to provide a full response within 10–15 working days.
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If additional time is required, we will keep you informed throughout the process.
Independent Dispute Resolution
As members of RECC and MCS, if we are unable to resolve your complaint directly, you may be entitled to refer the matter to the Renewable Energy Consumer Code (RECC) dispute resolution service.
You can find more information here:
And for MCS consumer support: